Profound customer understanding provides tangible and practical tools

A comprehensive study of institutional asset management based on more than 100 annual interview meetings with carefully selected institutional investors
Tools to measure customer experience and improve service quality

Your customers' needs assessment for your product portfolio design
With better customer intelligence, concrete ways to improve your performance
Performance profiles of your customer’s managers in a tailored and benchmarked view

Benefits and uses of an SFR study

Developing your product portfolio
Improving the quality of your service
Development of customer communications
Managing customer relationships
Developing customer perceived responsibility
Support for decision-making

SFR_käyttökohteet-1_L8A5827

Four reasons to choose SFR

1

High-quality in-depth interviews

2

Since 1996

3

The 100 most important institutions

4

Response rate over 95%